Privacy Policy for Basalt Glow

At Basalt Glow, accessible from our site, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Basalt Glow and how we use it. We are committed to protecting your personal data and upholding your rights under the General Data Protection Regulation (GDPR) and other applicable data protection laws in Ireland.

Information We Collect

We collect information that helps us provide and improve our car wash services, including premium car washing, deep cleaning, waxing, interior detailing, tire shining, and mineral-rich wash options. This includes information you provide directly to us, information collected automatically, and information from third parties.

Personal Information You Provide Directly:

• Contact Data: When you book a service or contact us via our online platform, we collect your name, email address, phone number, and potentially your postal address (if relevant for specific service requests).
• Vehicle Information: To provide our car wash services effectively, we may ask for details about your vehicle, such as make, model, and registration.
• Payment Data: If you make an online booking that requires payment, we collect necessary payment information. This is processed securely by third-party payment processors, and we do not store your full payment card details on our servers.
• Booking Details: Information related to your service selections, appointment times, special requests, and any personalized preferences for your car wash.

Information Collected Automatically:

When you visit our site, certain information is automatically collected, such as:

• Usage Data: Information about how you interact with our online platform, including the pages you visit, the links you click, and the time spent on certain pages.
• Technical Data: Your Internet Protocol (IP) address, browser type and version, operating system, and device identifiers.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

How We Use Your Information

The information we collect is used for various purposes, primarily to provide and improve our car wash services:

• To provide, operate, and maintain our car wash services and online booking platform.
• To process your bookings and transactions.
• To communicate with you, including sending booking confirmations, reminders, and service updates.
• To respond to your inquiries, comments, or requests.
• To improve and personalize your experience on our online platform.
• To understand and analyze how you use our website.
• To detect, prevent, and address technical issues.
• For marketing and promotional purposes, with your consent, to inform you about new services or special offers.
• To comply with legal obligations and enforce our terms and conditions.

Legal Basis for Processing Personal Data (GDPR)

We collect and process your personal data only when we have a legal basis to do so as per GDPR. This includes:

• Consent: Where you have given explicit consent for us to process your personal data for a specific purpose (e.g., marketing communications).
• Contractual Necessity: Where processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract (e.g., fulfilling your car wash booking).
• Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject (e.g., tax and accounting records).
• Legitimate Interests: Where processing is necessary for the purposes of our legitimate interests or those of a third party, unless those interests are overridden by your interests or fundamental rights and freedoms (e.g., improving our services, preventing fraud, ensuring network security).

Sharing Your Personal Data

We do not sell, trade, or otherwise transfer your personal data to outside parties without your explicit consent, except as described below:

• Service Providers: We may share data with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, such as payment processors for online bookings, IT service providers, and analytics providers. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
• Law Enforcement & Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will notify you before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, to fulfill our legal obligations, resolve disputes, and enforce our agreements. Generally, this means retaining data for the duration of our business relationship and for a reasonable period afterwards to comply with legal and regulatory requirements.

Your Data Protection Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details below.

Security of Your Data

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

• Address: Ringsend Road, Dublin, Dublin, Ireland